Privacy Policy
At Reset-E (accessible via https://reset-e.com), we are committed to safeguarding the personal data and privacy of our users. This Privacy Policy outlines how we collect, use, disclose, store, and protect your information in line with the European Union General Data Protection Regulation (“GDPR”), the California Consumer Privacy Act (“CCPA”), and other applicable data protection laws. Your trust is paramount to us, and we process your personal data with the utmost integrity and transparency.
1. Commitment to Privacy and Data Protection
Reset-E highly values your right to privacy and is fully dedicated to ensuring the security and confidentiality of your personal information. Our data handling practices are structured to uphold your legal rights and provide clarity about what data we collect, how we use it, and how you can control it.
2. Scope of Policy and Role of the Data Controller
This Privacy Policy applies to all users who visit or interact with the Reset-E website (https://reset-e.com) and related services. Reset-E, as the data controller, determines the purposes and means of processing your personal data. If you have any questions about how we handle your data, you may contact us at [email protected].
3. Categories of Data We Process
We collect and process various categories of personal data to deliver and improve our services, including:
– Usage Data: This may include browser type and version, IP address, operating system, time zone setting, referring URLs, site navigation paths, interactions, and session duration.
– Account Data: Information you provide during registration or account creation such as your full name, email address, postal address, and contact telephone number.
– Profile Data: Preferences, product selections, purchase history, interests, and behavioral patterns tied to how you use the website.
– Communication Data: Data contained in or relating to communications you send to us, including support inquiries, customer service requests, and contact logs.
– Technical Data: Device identifiers, hardware type, operating system details, screen resolution, mobile network data, and system settings.
– Transaction Data: Purchase details, payment information (processed securely via third-party providers), delivery details, and transaction histories.
– Preference Data: Information you provide regarding marketing communications, newsletter opt-ins, product category interests, and survey responses.
4. Legal Bases for Processing
Reset-E processes personal data under the following lawful bases:
– Contractual Necessity: To fulfill our obligations in providing goods or services you have requested.
– Legitimate Interests: For purposes such as website analysis, service improvement, fraud detection, and securing our systems, provided these interests are not overridden by your fundamental rights.
– Consent: When required, we obtain your consent for data processing, particularly for marketing communications and non-essential cookies.
– Legal Obligation: Where processing is necessary for compliance with applicable laws and regulations.
5. Your Rights under GDPR and CCPA
As a data subject, you have the right to exercise control over your personal data. These rights include:
– Right of Access: Request access to the personal data we hold about you.
– Right to Rectification: Request correction of any inaccuracies in your personal data.
– Right to Erasure (“Right to Be Forgotten”): Request deletion of your data in accordance with legal requirements.
– Right to Restriction: Request that we limit the processing of your personal data under certain conditions.
– Data Portability: Receive your personal data in a machine-readable format and have the right to transmit that data to another controller.
– Right to Object: Object to processing of your data based on legitimate interests or direct marketing purposes.
– Non-Discrimination (CCPA): We will not deny you goods or services, charge different prices, or provide a different level/quality of service for exercising your rights.
To exercise any of these rights or make related inquiries, please contact us at [email protected].
6. Security Measures
We implement advanced technical and organizational controls to protect your data. Our security framework includes:
– Data encryption (at rest and in transit)
– Secure storage solutions
– Role-based access control and user authentication
– Regular data backups and disaster recovery mechanisms
– Staff training and internal policies on data handling
7. International Data Transfers
Your personal data may be processed outside your country of residence, including in jurisdictions that may not offer the same level of data protection. Where such transfers occur, we implement safeguards such as:
– Standard Contractual Clauses approved by the European Commission
– Partnering with service providers who have certified their compliance with international frameworks
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by applicable law. Retention periods vary by data category, including:
– Account Data: Retained as long as your account is active or as needed to provide services
– Usage and Technical Data: Typically retained for 12–18 months for analytics and performance tuning
– Transaction Data: Retained for seven (7) years to comply with financial and tax regulations
– Communication Data: Retained for three (3) years for customer support reference and dispute resolution
9. Cookie Policy
Reset-E uses cookies and similar technologies to enhance your experience. Cookie categories include:
– Essential Cookies: Required for core functionality and website access
– Functional Cookies: Remember your choices and preferences
– Analytics Cookies: Help us understand user engagement, visits, and site performance
– Performance Cookies: Improve responsiveness and diagnose technical errors
10. Cookie Management and Compliance
In compliance with GDPR and CCPA, users are presented with a cookie consent banner upon entering reset-e.com. You may:
– Accept or reject non-essential cookies
– Adjust your preferences at any time using the Cookie Settings located on the site
– Manage cookies through browser settings or opt-out mechanisms offered for third-party analytics providers
We also recognize and honor Do Not Track (DNT) signals as mandated by CCPA standards.
11. Protection for Children Under 13
Reset-E does not knowingly collect or solicit personal data from children under the age of 13. If we learn that we have unintentionally collected data from a child under 13, we will promptly delete such information. If you believe we may have collected such data, please contact us at [email protected].
12. Policy Updates and User Notifications
We reserve the right to amend this Privacy Policy at any time to reflect legal requirements or operational changes. In the event of material changes, users will be notified through a prominent notice on reset-e.com or via email, where appropriate.
13. Contact Us
If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact our Data Protection Officer at:
Email: [email protected]
We are committed to responding promptly and honoring your privacy rights in accordance with applicable data protection regulations.
Reset-E is dedicated to maintaining full compliance with national and international data protection laws and ensuring that your personal data is treated with care, transparency, and respect. Your privacy is our priority.